Installation
Registration
Login
Banking
Adding More Games
Security And Privacy
Support
Legalities
Game Play
How do I download the free software?
Zero36's games can be downloaded either from the Zero36 website at www.zero36.com , or from Zero36's WAP site at http://wap.zero36.com (directly from your mobile device).
What do I do once the download is complete?
Once the download is complete, you have the Zero36 Casino application of your choice ready to use on your mobile device. Choose the application from the application list and enjoy Zero36 mobile Casino.
Where is the downloaded file?
The location is dependant on your mobile device.
Usually applications are saved in "Applications" or "Games" (according to the user-selection).
What is the downloaded application called?
The application name is "Zero36_******" (****** stands for the name of the game you chose to download).
What are the minimum system requirements?
The Zero36 mobile casino applications require Java enabled devices (MIDP-2, CLDC 1.0) with WAP capabilities. Devices with lesser capabilities are not supported. For detailed information regarding your device's capabilities, contact the mobile manufacturer's website.
How do I register at the Casino?
During the first-time use of the Zero36 Mobile Casino application, the user is prompted to start a short registration process inside the application (verifying his/her age, accepting the terms and conditions, choosing a user name and a private access code). Once the registration is done, the game resumes, and the user will not need to go through the registration process again.
What is the minimum amount of gaming credits I need to deposit?
In order to start playing, you will need to deposit $20 worth of gaming credits.
Note: This limitation is for "Real-Money" games only.
I want to play for free but I am told that I have no credit - why? Is there a way for me to play for free?
The application you downloaded is a "Real-Money" application. In order to play for free, you need to choose "Play Demo" in the application main-menu. If you chose "Play for Real", you can't play unless you have a positive credit in your account. Adding credit is possible in the "Banking" section in the application main-menu.
For how long will I be able to play for free?
Demo accounts never expire. You are welcome to play the demo version as long as the application is installed on your mobile device.
Can I deposit more casino chips in demo mode?
No. Once in demo mode, the player has a very large amount of chips, which he/she can bet on. In case that amount of chip expires, the player can't play anymore. The demo-mode chips will be renewed the next time the player starts the application and chooses "Play Demo" in the main-menu.
How do I log in to the casino?
In the main-menu of the application, choosing "Play for Real" and inserting the private access code automatically commences the login process, after which the game itself starts.
Note: In case of a first-time use, a short registration process will be required before going to the main-menu.
What is my password and account number?
The account number is the mobile number from which the application was downloaded (including the country code, e.g. 44123456789 in the United-Kingdom).
The password is the five-digit number chosen by the player as his/her PIN code during the registration process.
What if I try logging in and it does not connect?
This is due to a bad or slow connection with your mobile carrier or the wrong private code entered by the player. In case of a faulty private code, an appropriate error message will be displayed. Otherwise, disconnect, then restart the application and try again.
Are my money transactions secure?
Yes. Zero36 uses both the TwoFish encryption algorithm to protect all the data transmitted from the mobile device, and 128-bit SSL (Secure Socket Layer) digital encryption to protect the details of your electronic transactions over the mobile network. This is the Internet security standard for online transactions as demanded by major financial institutions. If you are uncomfortable including your credit card or banking details in any e-mail correspondence, you always have the option to telephone your details through to our customer service agents on our toll free line. Our financial transactions are processed by Eproc Ltd, Mezzanine West, Hadfield House, Library Street, Gibraltar, UK, a financial subsidiary of Spin Palace Casino. On your statement you will be billed as www.thepalacegroup.com. Their Services offer safe and secure e-cash, which Spin Palace is proud to be able to accept as a means of purchasing tokens. The banking facility is only available to Real Players i.e. players who wager with real money as opposed to Guest Players, who play for fun.
How do I deposit credits?
In the "Banking" section (accessible from the application main-menu), the player can choose to deposit ("Purchase") money using his/her Visa or MasterCard Credit/Debit card. In the near future, it will be possible to deposit money using pre-paid cards.
Why are my credit card deposits being rejected?
Certain financial institutions have decided to deny their cardholders the freedom to make deposits for online gaming transactions. We have however made provision for this by allowing you alternative methods of purchasing your casino credits.
How do I withdraw my winnings?
Please note that it is not necessary for you to withdraw your winnings at the end of each session: your account can be maintained with a positive balance, and will be automatically saved by our server. These credits will be available for you to use the next time you log on to Zero36. All withdrawals are made through our Mobile Casino software. Simply go to the "Banking" menu and then "Withdraw" menu (accessible from the main-menu), where you can choose a either a call-back from our support team, a direct call to the support team or the address to the proper page in the Zero36 website, where the actual withdrawal process takes place. The address is www.zero36.com/Banking .
Once in the withdrawal page, enter the amount you wish to withdraw in the box that appears. This will record your withdrawal with us and it will appear on our systems immediately. Please note, Players with large first time withdrawals may need to comply with certain security requirements, see the paragraph on fraud for further information. You have 4 options to withdraw a winning balance from your casino account: FirePay, direct transfer (ACH), company check, Neteller, PrePaidATM and Reversal of a withdrawal request.
What fraud prevention measures are in place?
Spin Palace plays an active role in fraud prevention and detection. We aim to ensure the integrity of customer accounts as well as payments made to customers. Spin Palace employs a variety of appropriate security and fraud controls to oversee every transaction. Customers may be required to supply proof of identity, copies of their credit cards, a signed deposit history of their transactions and / or other appropriate documentation particularly when attempting to withdraw credits. This ensures that e-cash deposits and redemptions are not fraudulently transacted. How can I view my account? You can use CashCheck to see just how your account with Spin Palace stands. All deposits and withdraws can be viewed through this feature. Click here for more details.
How do I download more games?
There are three ways for downloading the Zero36 Mobile Casino games.
- 1) Enter the Zero36 website at www.zero36.com and download the game of your choice
directly to your mobile device from the appropriate form.
- 2) From your mobile device, connect to the Zero36 WAP site at http://wap.zero36.com and
download the game of your choice directly to your mobile device.
- 3) Once the player already has a Zero36 application installed on his/her mobile device, it is
possible to directly download more Mobile Casino games, through the "More Games" menu
(accessible from the application main-menu), where the player will be able to choose from a
selection of games.
What do I do if a game I play has "A new version is available" written on it?
If a newer version of a game the player has already downloaded is available, a notification screen appears, enabling the player to choose to immediately update the application, or to move on to the application he/she already has installed.
Why does it take so long to download new games?
The download time is affected by your Internet (WAP) connection, and conditions of your mobile carrier network.
What if I get an error when I try to download new games?
If you encounter any errors while downloading further games, please call a customer service representative, using the provided toll-free and international numbers. We're on call 24-hours a day, 7 days a week.
Is my credit card number safe in your hands?
Yes, your details are safe. Your password must be supplied prior to any credit card transactions taking place. Secured data transfer during any transaction is guaranteed and any credit card information or other information will never be disclosed to any other company.
How safe is it to give my credit card details over the Internet?
We and our partner company for fraud protection, "Proc-cyber", use state-of-the-art encryption technologies, which ensure that your personal and card information is protected at all times.
Are my account number and password safe?
Yes. The mobile casino application uses the "TwoFish" encryption algorithm and the 128-Bit SSL encryption when data is transferred over the Internet. Each player is issued with a unique account number, and players choose their own password, which they alone can access.
I forgot my password (PIN code). What can I do?
In such a case, the player needs to contact the Zero36 support center. The support team will ask the player personal questions in order to verify his identity, and send him/her the PIN code.
How do I get technical assistance?
This casino provides 24-hour toll-free and e-mail support to all casino players. Contact us 24-hours a day, 7 days a week, if you have any questions, queries or suggestions. Our operators are standing by.
Who do I contact for queries?
All Customer queries will be responded to within 24hrs. E-mail us or call us toll-free:
E-Mail: support@zero36.com
Toll-Free Country Number:
United Kingdom: 0800-917-1124
Rest of the world: +44800-917-1124(charges may apply)
Am I old enough to legally play at this casino?
Casino play is available only to persons older than 18 years of age, or the legal age of majority in their jurisdiction, whichever is the greater. Minors may not under any circumstances play at this casino.
Can I register a credit card at the casino that is not in my name?
Zero36 does not allow players to register credit cards of which they are not signatories. These measures are taken to protect you, the player, your credit cards and account. If another person would like to play in our casino we recommend they do it by downloading the Zero36 Mobile Casino applications to his/her own mobile device.
How fair are the games at your casino?
The world’s leading Internet Gaming Developer – "MicroGaming Systems", which places extreme importance on accuracy, provide the gaming engine for our applications. They have developed "PlayCheck", which allows you to review your last 72 hours of play - wager by wager. This allows you to check on the accuracy of the software. Playcheck is updated every 45 minutes. Every month we publish our payout percentage reports which are reviewed by Independent Auditors.
What happens if I lose my connection to the gaming server?
If the gaming server resolves the bet during the loss of your Internet connection, it will refresh your credit balance with the outcome of the bet. If it does not resolve the bet during loss of the Internet connection, it will present you with the unfinished bet the next time you select the game that was being played when the connection was lost.
Why do the slot wheels just keep spinning and don't stop?
This is caused by slow Internet traffic. The signal from the server is not being relayed to your software, so the slot wheels just keep spinning because they have not received the signal telling them when and where to stop. If you close the program, you will be refreshed to the last known position.
Why does the Roulette ball just keep spinning and doesn't stop?
This is caused by slow Internet traffic. The signal from the server is not being relayed to your software, so the roulette ball just keeps spinning as it has not received the signal telling it when and where to stop. If you close the program and then open it again you will be refreshed to the last known position.
Why do the cards not flip over during a hand?
This is caused by a bad or slow GPRS connection. The gaming server will hold the wager until it can resolve the bet.